Privacy Policy

Who We Are

Quo Vadis 4x4 Tours is operated by Jacques Fouche Team Ventures (Registration Number: 1997/027740/23). We respect your privacy and process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights.

1. Contact Details

• Legal name: Jacques Fouche Team Ventures
• Registration number: 1997/027740/23
• Physical address: Pringle Bay, South Africa
• Telephone: +27(0)82 923 6822
• Email: info@quovadistours.co.za
• Website: www.quovadis4x4tours.com
• Information Officer: Jacques Fouche
• Information Officer email: info@quovadistours.co.za

2. What Information We Collect

• Personal information such as your name, contact details, booking details, passport and travel document details, emergency contact details, payment references, vehicle details, and correspondence relating to your booking or enquiry.
• Where necessary for tour safety, health, dietary, insurance, or emergency arrangements, we may also collect limited medical or special assistance information.
• Technical information such as your IP address, browser type, and website usage data through cookies or analytics tools.

3. Why We Collect and Use Your Information

We use personal information to respond to enquiries, prepare quotations, confirm and manage bookings, communicate with travellers, arrange accommodation and tour services, process payments, manage safety and emergency issues, comply with legal obligations, and improve our services.

We may also use your information to send you relevant updates or marketing communications where permitted by law. You can opt out of marketing at any time.

4. When We Share Information

We may share relevant personal information with trusted third parties where necessary to operate your tour or our business, including accommodation providers, activity suppliers, vehicle rental partners, payment processors, IT and website service providers, insurers, emergency service providers, and professional advisers.

We do not sell your personal information.

5. Cross-Border Transfers

Because our tours may operate in South Africa, Namibia, Botswana, Angola, Zambia, Zimbabwe, Mozambique, and other destinations on your itinerary, your personal information may need to be shared across borders with suppliers or service providers involved in your tour. We take reasonable steps to ensure that such transfers are appropriate and limited to what is necessary.

6. Security and Retention

• We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, or unlawful disclosure.
• We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by law, accounting, insurance, or dispute-resolution obligations.

7. Your Rights

Subject to POPIA, you may request access to the personal information we hold about you, request correction or deletion where appropriate, object to certain processing, and opt out of direct marketing.

To exercise your rights, please contact our Information Officer at info@quovadistours.co.za.

8. Cookies and Website Use

Our website may use cookies or analytics tools to improve functionality, understand visitor behaviour, and enhance the user experience. You can manage cookies through your browser settings.

9. Privacy Complaints

• If you have any privacy concerns, please contact Jacques Fouche at info@quovadistours.co.za first so that we can try to resolve the matter.
• You also have the right to lodge a complaint with the Information Regulator (South Africa).
• Information Regulator contact details: enquiries@inforegulator.org.za | +27 10 023 5200

10. Updates to This Policy

We may update this Privacy Policy from time to time by publishing the latest version on our website. The latest version will apply from the date it is posted.